Service Team

Would you like to provide professional support for your suppliers or your customers when using our supplier or customer portal? Our professional service team will be happy to help you. Typical fields of operation of our team are:

Facts

Onboarding manufacturers

We handle the complete onboarding for your supplier portal.

Support and hotline

Continuous support of suppliers for technical or professional questions and establishment of a hotline for customers or suppliers.

Webinars

In order to make the handling of a portal as easy as possible for customers and/or suppliers, we conduct individual webinars.

Advantages of the service team

The best support for your customers or suppliers

Projects


We support you with the introduction of a supplier portal or continuous support, e.g. through a hotline.

Outsourcing


Outsource your complete master data management including support of suppliers and customers to the service team.

Relationship Management


We focus on professional relationship management and implement measures for customer satisfaction.

Documentation


By using CRM and agile project management tools, we record the time expenditure to the minute.

Cost saving


By outsourcing the supplier support you save money and time.

Contact us for further information!

Would you like to learn more about our service team? Simply contact us!

News

Learn more about ITEK or contact us directly!

Electrical industry relies on Open Datacheck

ETIM / Standardization / News / Open Datacheck  - 
As part of a cooperation agreement, the Federal Association of Electrical Wholesalers (VEG) and the German Wholesale Association for Building Technology (DG Haustechnik) have agreed on a joint use of the Open Datacheck platform in order to further optimise the quality of product master data in the electrical sector as well.

From 1 October 2019, a corresponding pilot project will begin with renowned wholesalers (currently DEHA, Fega & Schmitt, GC Group, Sonepar, Rexel) and approx. 15 manufacturers. The aim is to implement the data quality requirements from the electrical sector developed in recent months in an industry system with major process advantages. This enables manufacturers to submit their master data at a single point in order to supply the entire electrical wholesale trade with high-quality product data. All data structures are based on the ETIM standards of the electrical industry.

As in the SHK sector, Open Datacheck also offers a number of additional process integration options for the electrical sector, such as the direct connection of PIM tools or on-demand data supply (ETIM Master Data WebService).

From 2020, further participants are to be continuously connected to the system.

Contact