Service Team

Would you like to provide professional support for your suppliers or your customers when using our supplier or customer portal? Our professional service team will be happy to help you. Typical fields of operation of our team are:


Onboarding manufacturers

We handle the complete onboarding for your supplier portal.

Support and hotline

Continuous support of suppliers for technical or professional questions and establishment of a hotline for customers or suppliers.


In order to make the handling of a portal as easy as possible for customers and/or suppliers, we conduct individual webinars.

Advantages of the service team

The best support for your customers or suppliers


We support you with the introduction of a supplier portal or continuous support, e.g. through a hotline.


Outsource your complete master data management including support of suppliers and customers to the service team.

Relationship Management

We focus on professional relationship management and implement measures for customer satisfaction.


By using CRM and agile project management tools, we record the time expenditure to the minute.

Cost saving

By outsourcing the supplier support you save money and time.

Contact us for further information!

Would you like to learn more about our service team? Simply contact us!


Learn more about ITEK or contact us directly!

ITEK Customer Portal now with Open Masterdata interface

Customer Portal / Standardization / News  - 
The module for the distribution of product master data to various market channels, which is used on various industry platforms and in wholesale, now also supports the Open Masterdata standard. This means that product master data can be delivered WebService-based directly into connected software systems, for example commercial trade software or shop systems. In addition, the new function "WebService Hub" can be used to merge product data streams from different external (such as external data platforms, price databases) or internal data sources (such as ERP systems, price databases, PIM).

The ITEK technology solution is already available on several customer systems, where it enables in particular the management of ad hoc data streams in distributed cross-company architectures. It thus already supports the paradigm shift from an asynchronous, time-consuming up- and download philosophy to distributed, deeply integrated on-demand product data architectures. Typical application scenarios are:

  • Access from a commercial trade software to the products of a wholesaler
  • Access from wholesale systems to product data of purchasing cooperations
  • Access from wholesale online shops to industry product data platforms (e.g. Open Datacheck or BauDocs)

You want to know more about Open Masterdata, the ITEK Customer Portal or the new on demand paradigm of product data communication? 

Make an appointment with one of our experts!


E-Mail: info(at)

Phone: 05251-1614-0 

[Translate to Englisch:] ITEK Customer Portal jetzt mit Open Masterdata Schnittstelle